Frequently Asked Questions about Raffle and Fundraising Sites:
Support
Will i have an assigned team member to help me set up my site?
No, all Chance2Win sites are self service. Our designs are intutive and setting up your event is easy. However should you run into an issue you can reach out to our team here for support:
When emailing the support team, please always include your site link in the subject line.
Do you have any instructional videos?
Yes! Visit our Youtube Channel to view all our instructional videos.
Invoices
What happens if my contributions exceed my package?
Each Additional $10,000 in ticket sales is $329. When your total ticket sales limit is reached, you will be invoiced to the next level to continue your raffle.
Can I mail a check to pay for my invoice?
No. We are a paperless company and as such we do not accept cash or paper check paymements. You can pay your invoice online via your checking and routing numbers in the form of an E-check.
Purchasing
What payment processors connect to my site?
Yes you can import data from old invoices or external invoices for the current year. Several at a time thanks to our multiple import function or one by one on the invoice page. With this feature, it is very easy to register mid-year!
Can i add a service charge for my supporters?
Your charity can charge a service charge on orders to offset that cost and by default we set that at 7.5% so most organizations have a zero net cost between credit card fees and their raffle website fees in the end.
Supporters
How will my donation appear on my credit card statement?
Your credit card statement will reflect the nonprofit name and/or DBA along with the amount you contributed.
How do I receive my tickets?
Upon making a contribution, you will receive an email receipt that includes the ticket number(s). You also have your ticket numbers displayed on your order confirmation page. Please check your SPAM folder if you did not receive the email confirmation.
Supporters
What happens if my contributions exceed my package?
Each Additional $10,000 in ticket sales is $329. When your total ticket sales limit is reached, you will be invoiced to the next level to continue your raffle.
Can I mail a check to pay for my invoice?
No. Chance2Win is a paperless company. You can pay via a check online.
Purchasing
What payment processors connect to my site?
Yes you can import data from old invoices or external invoices for the current year. Several at a time thanks to our multiple import function or one by one on the invoice page. With this feature, it is very easy to register mid-year!
Can i add a service charge for my supporters?
Your charity can charge a service charge on orders to offset that cost and by default we set that at 7.5% so most organizations have a zero net cost between credit card fees and their raffle website fees in the end.
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