Poor customer service drains $3.7 trillion from organizations worldwide every year. That number stopped us in our tracks when we first saw it. Your nonprofit deserves so much better than becoming another statistic.
Here’s what really matters: 88% of customers say customer service means more to them now than ever before. We hear you loud and clear.
Twenty years ago, we started Chance2Win because we believed nonprofits needed better fundraising tools. What we discovered along the way? The technology itself only tells half the story. Real people answering your calls and emails – that’s where the magic happens. When 85% of customers will actually go out of their way to work with companies that treat them well, we knew we were onto something important.
Sure, chatbots can handle basic questions quickly. But here’s the thing – 96% of people say empathy matters most when they need help. That’s exactly what you get when you call our support team. Real humans who understand your fundraising challenges because they’ve been helping nonprofits like yours succeed for two decades.
Chance2Win handles every type of raffle you can imagine – basket raffles, tricky trays, queen of hearts drawings, ball drops. You name it, we’ve got you covered. But our platform is just the beginning of what makes us different.
The numbers don’t lie: 64% of people will switch companies if they don’t get good service. We made a promise to never be that company. Instead of chasing the latest AI trends, we chose to focus on what works – genuine human connections that help you raise more money and keep more of what you earn.
Thousands of nonprofits trust us with their fundraising because they know we’ll be there when they need us most. This article shows you exactly why that choice has created better results for everyone we serve.
Why We Chose Human Support Over AI
Everyone’s talking about AI these days. Siri, Google Assistant, and Alexa paved the way over a decade ago, and now AI handles customer service for businesses everywhere. The numbers show it too – 58% of nonprofits already use AI for communications and 68% for data analysis.
We get it. The technology sounds appealing.
The rise of AI in customer service
AI systems can juggle thousands of questions at once. They never sleep, never take breaks, and can cut costs significantly. They also give you insights about your supporters that you might never have noticed otherwise. Gartner predicts chatbots will become the main customer service channel for almost 25% of organizations by 2027.
Sounds pretty great, right?
But here’s what we’ve learned after two decades of helping nonprofits succeed: something important gets lost when you remove the human element.
Why nonprofits need more than automation
Your organization isn’t like other businesses. You’re not selling widgets or chasing quarterly profits. You’re building trust, sharing your mission, and asking people to believe in something bigger than themselves.
Donors don’t give because a chatbot convinced them with perfect logic. They give because you made them feel something. They give because they trust you with their hard-earned money to make a real difference.
Here’s what your donors are actually telling us: 93% say they want complete transparency about how you use AI. Nearly 40% feel uncomfortable about how their personal information might get used.
Your staff is already stretched thin. Many nonprofit leaders we know do their real strategic planning late at night and on weekends because their days get consumed by urgent tasks. Adding complicated AI systems just creates another headache – especially when only 9% of nonprofits feel confident they can use AI responsibly.
Our mission: helping nonprofits keep more
We’ve spent 20 years in the fundraising trenches with organizations just like yours. Our mission stays simple: help you raise more money and keep more of what you earn through tools that actually work.
Other platforms get excited about the latest technology. We stay focused on the people behind every successful campaign – the dedicated staff and volunteers who pour their hearts into your cause. That’s why you’ll always get real humans when you call or email us, not some algorithm trying to figure out what you need.
When you choose Chance2Win, your team can focus on what matters most: your mission and building deeper relationships with your supporters. Instead of learning another complicated system, you get immediate help from people who understand exactly what you’re going through.
Your donors want this too. When everything feels automated these days, genuine human connection becomes even more valuable.
Ready to Raise More for Your Cause?
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The Real Costs of AI-Only Support
AI sounds great on paper, but here’s what we’ve learned after watching the fundraising world for nearly 20 years – those promised efficiencies come with costs that nobody talks about upfront. We’ve seen too many nonprofits get burned when they discover what automation really means for their supporters.
When your volunteers need help, empathy matters most
Picture this: Your volunteer coordinator is running your biggest fundraiser of the year. Something goes wrong with the ticket sales, donors are calling with questions, and the deadline is tomorrow. They need help right now – not a chatbot that can’t understand the stress in their voice.
AI misses emotional cues completely. Your volunteers aren’t just asking technical questions – they’re often worried, frustrated, or feeling overwhelmed. When 86% of people want to talk to actual humans during complicated or emotional situations, why would you force them through an automated system that can’t recognize their feelings?
Most people hate chatbots (and the numbers prove it)
Here’s the honest truth: 72% of people think chatbot conversations are “a complete waste of time”. Even worse, 80% say chatbots actually make them more frustrated.
Your nonprofit runs unique raffles – basket auctions, tricky trays, queen of hearts games. These aren’t simple yes-or-no questions that AI can handle. That’s why 78% of people end up calling a human anyway after the chatbot fails to help them. So why put your supporters through that extra hassle?
The hidden costs nobody mentions
Sure, AI companies love talking about efficiency. What they don’t mention? The setup costs, training time, integration headaches, and constant maintenance. These expenses add up fast, especially for nonprofits already stretching every dollar.
Your fundraising money should go toward your mission – not endless AI updates and technical support. We’ve watched organizations spend months trying to get these systems working properly, time they could have spent actually helping people.
Your donor data deserves better protection
Your supporters trust you with their personal information. AI systems create new security risks that most nonprofits aren’t equipped to handle. The numbers are scary – complaints about AI customer service jumped 56.3% in 2024 alone.
Plus, you’re dealing with regulations like GDPR and CCPA that require clear consent and easy opt-outs. Do you really want to navigate that legal maze when you could focus on your actual work instead?
How Human Support Drives Better Results
When you’re stressed about a fundraiser deadline or confused about setting up your raffle, nothing beats picking up the phone and talking to someone who actually gets it. That clear, calm voice on the other end? It changes everything.
Real people, real conversations: phone and email support
Here’s what happens when you contact Chance2Win – you talk to actual humans who care about your success. No robotic responses or frustrating loops. Just real conversations that build genuine relationships with your team.
Our support staff doesn’t just answer questions. They get to know your organization and remember your fundraising goals. There’s something powerful about hearing a friendly voice that understands your challenges. Your brain responds differently to human conversation than it does to text on a screen – it’s warmer, more personal, and way more effective.
Faster resolutions and higher satisfaction
Want to know something interesting? 78.3% of people say humans solve their problems faster than AI ever could. Plus, 84% trust human agents to give them the right answers. We see this every day with our nonprofit partners.
Those tricky questions about basket raffle setups or queen of hearts rules? Our team handles them in minutes because they’ve helped thousands of organizations just like yours. Experience matters, and it shows in how quickly we can get you back on track.
Support tailored to nonprofit needs
Generic customer service doesn’t work for nonprofits. You face unique pressures – tight deadlines, volunteer coordination, board expectations. Our team gets all of that because we’ve been working exclusively with nonprofits for two decades.
When you call us three days before your big event with a last-minute question, we don’t just give you a standard answer. We understand the stakes and work with you to find solutions that actually fit your situation. That’s what specialized support looks like.
Feedback loops that improve the platform
Every conversation teaches us something new about what nonprofits really need. Your questions, suggestions, and even complaints help us make the platform better for everyone. This constant feedback has shaped every improvement we’ve made over our 20 years in business.
When you tell us about a feature that would save your volunteers time, we listen. When you mention a process that seems confusing, we fix it. That’s how real support works – it’s a partnership that benefits your organization and every nonprofit that comes after you.
Why Chance2Win is Built Different
When online raffles were just a crazy idea, we were already building the future of nonprofit fundraising. We took those stacks of paper tickets and turned them into something that actually works for busy nonprofit teams—creating the blueprint that everyone else still tries to copy today.
Pioneers in online charity raffle platforms
Twenty years ago, we launched the very first online raffle ticket generator. Nobody else was doing this. We opened doors that didn’t even exist yet, helping nonprofits discover they could raise more money with way less headache.
Only platform supporting all raffle types
Here’s what makes us different: we’re still the only platform that handles every single raffle type your nonprofit might want to run. Basket raffles, tricky trays, queen of hearts, ball drops—you name it, we’ve got it covered. Other platforms? They usually pick one or two and call it a day.
Designed for nonprofits, not just profit
Your mission matters more than our bottom line. That’s why we created our Zero-Fee plan where you pay absolutely nothing and keep every single penny from ticket sales. Zero fees, zero hassle. Sign up now to host a raffle and see how our simple 3-step setup works even if you’ve never used fundraising software before.
20 years of experience in online fundraising
Two decades of helping nonprofits succeed has taught us things you can’t learn from a manual. This deep knowledge shapes everything we do—from how we design new features to why we insist on human support when you need help.
Trusted by thousands of organizations
The proof is in the results: we’ve helped nonprofits raise millions of dollars through our platform. When thousands of organizations trust you with their most important fundraising campaigns, you learn what really works and what doesn’t.
Conclusion
Two decades of helping nonprofits succeed has taught us something important: your supporters want to feel connected to real people who care about their cause. That’s exactly what you get with Chance2Win.
Technology absolutely matters for modern fundraising. We’ve built powerful tools that handle every raffle format you need. But the real difference happens when you pick up the phone and hear a friendly voice ready to help. Our support team doesn’t just solve problems – they understand the pressure you’re under and the goals you’re trying to reach.
While other platforms chase the latest trends, we stay focused on what actually works. Your nonprofit gets cutting-edge raffle technology plus the human support that makes it all worthwhile. Best of all? Our Zero-Fee plan means you keep every dollar you raise while still getting premium support from people who genuinely want to see you succeed.
Thousands of nonprofits choose Chance2Win because we deliver results, not just promises. They know they can count on us when deadlines are tight and stakes are high.
Ready to see the difference human support makes? Sign up now to host a raffle and discover why organizations trust us over automated alternatives. Your cause matters too much to settle for anything less than real people who have your back.
Because at the end of the day, fundraising isn’t just about technology – it’s about people helping people make a difference in their communities. That’s what we’ve been doing for 20 years, and that’s what we’ll keep doing for you.